Sale Leads

Omnichannel sales is a commercial strategy of channel integration, the objective of which is to facilitate the purchasing process and improve the customer experience .

As a result of this effort, companies that use omnichannel manage to retain 89% of their customers , which contributes to brand ...

What is cost of sales and how to calculate it? (FORMULAS)
Cost of sales is all the expenses associated with the production, distribution and dissemination of a product or service; that is, all the money spent on a company's operations.

This figure determines how well your profits are balanced ...

The importance of the customer to a business’s success is something that is often talked about, but rarely put into practice. In fact, Zendesk’s 2022 CX Trends Report revealed that for 5 in 10 people, customer service seems like an afterthought to most of the companies they interact with.

If you ...

If you're looking for action plans to improve customer service , congratulations! You've just taken the most important step: admitting that your business can improve.

With social isolation, many people were faced with the need to interact with the most diverse types of online commerce. According to ...

Imagine you've met a person you really liked and you went out to dinner. The next day you have two options:

Get in touch with this person and ask them out again.

Don't call her and lose contact.

Follow -up turns opportunities into long-term relationships.

And what does follow-up mean in ...

Imagine you've met a person you really liked and you went out to dinner. The next day you have two options:

Get in touch with this person and ask them out again.

Don't call her and lose contact.

Follow -up turns opportunities into long-term relationships.

And what does follow-up mean in ...

Information is accumulated, transmitted and can then be made available in large data banks , which are very useful in designing sales strategies.

Over time, concerns arose about keeping this data secure, which started an information war between hackers and cryptographers.

Ever since Sir Francis ...

What is a sales forecast for? Simply put, it helps you know how much money you can make in the near future from selling your products and services. However, successful entrepreneurs see this tool as something more valuable.

For entrepreneurs, regardless of their size, selling online provides access ...

Machine learning is a technology that has been widely used by companies that want to improve their customers' experience and their managers' decision-making.

It is an area of ​​computing that allows machines to access and interpret data, automating big data and artificial intelligence responses ...

Your business is alive and well. You can see this because your customers are constantly interacting with the products and services you provide. This phenomenon is commonly known as the customer service cycle . But how do you support and succeed in this process?

By focusing on customer needs at ...