Sale Leads

Sending emails to old customers has become too familiar.

Now, there are two new solutions that make access and care more efficient:

SMS Brandname : Customer care messages that display the brand name.
Zalo ZNS : Customer care messages via Zalo OA business.
Both of these solutions have one main ...

Nowadays, customers still habitually prefer to contact via phone, SMS or email, but sometimes they will also turn to other channels such as Web chat, social networks.

Therefore, integrating multi-channel chat on one working interface is indispensable for the Contact center system.

Built-in CRM ...

Nowadays, when businesses want to find optimal solutions to bring better experiences to customers, deciding between Call Center and Contact Center can be difficult. The question for this issue is between Call Center and Contact Center, which is the optimal choice for the Business?

The following ...

Marketing expert Tara Wildt shared with us five questions she recommends contact centers answer before investing in new technology.

Investing in a customer care strategy is a critical step for companies looking to stay competitive in today’s customer-obsessed environment. But with an ever ...

Most brands have strived to establish a strong social media presence. Whether directly, by managing various social media accounts, or indirectly, by interacting with what customers share about their experiences with these brands. To achieve this, it is necessary to follow social listening strategies ...

Obviously, both types of charts can contain a wide variety of information. And there are other ways to map the customer journey, such as with emotion-focused maps.


However you choose to create your chart, be sure to include list of uk fax number what your customers feel and need at each touchpoint ...

It can be seen that the Vietnamese Education sector in the current digital transformation era is witnessing a strong change in approach and teaching.


From a teaching system that is mainly based on traditional methods, many schools and educational institutions have boldly innovated and applied ...

Customers are increasingly interacting with businesses through messaging apps, hotlines, video calls, and social media channels. Their comfort with innovative technologies, especially artificial intelligence (AI), is shaping the way they communicate. Meanwhile, businesses are constantly improving ...