The dream of every business is to generate profits and keep its customers satisfied. That is why today we want to contribute something to make this dream come true. So we are going to share with you some of the best NPS practices that will help you grow your business.
What is the Net Promoter Score?
Before we begin, let’s start with the basics. What is Net Promoter Score or NPS?
Net Promoter Scores is a powerful tool that measures customer el salvador number screening loyalty and lifetime value. NPS is scored on a scale of 0 to 10 and is calculated by asking the following:
«How likely are you to recommend us to a friend or family member?»
Whether your brand is large or small, understanding the experience across all customer touchpoints is essential to gaining a competitive advantage.
QuestionPro CX offers a unique solution for effective customer experience management, helping you create a customer journey dashboard .
The Net Promoter Score can be between -100 and 100. This means that if all customers gave a score less than or equal to 6, the result would be -100.
At the other extreme, if all customers rated the question with a 9 or a 10, the result would be 100.
The Net Promoter Score question asks customers to rate a score between 0 and 10. Based on a customer's score, they are classified into one of three groups: Detractors, Passives, or Promoters.
Promoters, passives and detractors
Promoters (9-10) are brand ambassadors, loyal and enthusiastic. Passives (7-8) are neutral towards your brand and most likely will not help your reputation. Detractors (0-6) are supposed to be dissatisfied customers who can damage your brand reputation through negative word of mouth.
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