6. Do not recognize copyright of others
Web shop owners who have their web shop designed by someone else often do not realize that they have no rights to the code of their web shop. The principle of 'who pays is the owner' often does not apply. The problem manifests itself when the web shop owner wants to change something on his website, but does not have certain underlying code (and has no rights to it). Compare it to a book: you pay for using (reading) the book, not for reprinting it. Therefore always pay close attention to what you agree with the programmer of your web shop, then you will not be empty-handed when you want to change your site.
Spam is a major problem on the internet. Digital environmental pollution is something that you as a web shop owner should not want to contribute to. However, many web shops still send a general newsletter to every person who has ever bought something from them without prior permission. This is not permitted under the Telecommunications Act . Permission must be requested in advance and this must be explicit permission. A box must therefore be checked for 'Receive newsletter'. Automatically checking with the option to uncheck is not sufficient and is a violation of the law.
4. Not resolving shipping issues
PackagesProblems with the shipment of products in the webshop can occur in many forms: from delayed or never received shipments to shipments that have not been handled carefully, causing the product to be damaged. As a webshop owner, you are legally responsible for the shipment of your products. If something goes wrong, you must resolve it and it cannot be the consumer's responsibility.
3. Take 'Bought = bought' as a starting malaysia phone data point
'Bought = bought' is a good starting point for a physical 'offline' store. As a web shop, it is usually not a good starting point. The law gives the consumer 7 days to consider the item, during which he can return it (at his own expense). The consumer can do this as long as it does not concern special goods (perishable, personalized, custom-made, etc.). When he invokes his rights, the web shop owner is obliged to refund the purchase price.
2. Using unreasonable terms and conditions
In itself, there is nothing wrong with general terms and conditions. Often a standard document is downloaded and then adjusted by the web shop owner. That is not wrong either. In fact, it is even advisable to adjust general terms and conditions to the company.
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