Practical Uses for Customer Service

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AI chatbot is a software capable of simulating a human conversation. In customer service, it provides 24/7 support, answers frequently asked questions, solves simple problems and directs more complex queries to human agents.

According to Zendesk’s CX Trends 2024 report , new AI (artificial intelligence) chatbots even have the ability to adopt a tone that matches the company’s brand. In fact, 70% of CX leaders believe they are becoming skilled architects of highly personalized customer journeys.

Read on to find out what AI chatbots are in customer service.

Summary
AI chatbot is a conversational tool capable of providing personalized and fast responses to customers. This feature helps reduce the workload of agents and improve user satisfaction.

Its main advantages are: 24/7 support, multitasking capacity and personalized phone database attention in several languages.

To set up an AI chatbot you need to identify the purpose of the tool, design a workflow and adapt it to your brand tone. Optimization will come with interaction in real situations.

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What are AI chatbots?
AI chatbots are software programs designed to simulate a conversation with human users through text or voice interfaces. To understand, interpret, and respond to user queries in a natural and coherent manner, they use natural language processing (NLP) and machine learning .

Some examples of AI chatbot are:

Customer service chatbots that answer frequently asked questions and solve common problems.
virtual assistants such as Apple's Siri, Amazon's Alexa, and Google Assistant, which use AI to perform a variety of tasks on smart devices.
online chatbot on platforms such as Facebook Messenger and other social networks to interact with users.