How to improve your customer service in 2019 after the improvements seen in 2018? Indeed, 2018 was rich in new developments and awareness for improving customer services. Indeed, digital and new technologies have already started to improve the customer services of large groups. The aim of the latter is to respond to the changes in the types of consumption that our society knows such as:
The impact of the web on exchanges with businesses
Generations Y and Z pushing for a renewal of customer service
The balance between humans, new technologies and digital tools
Opting for an improvement in customer service is essential today, otherwise your reputation will decline. A bad reputation means loss of credibility, which means loss of customers. country email list
So what about the improvements to come? How will customer service in 2019 be increasingly phygital by integrating a part of human, digital and technology?
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