For this purpose the following are used

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Installing IP telephony in the office allows you to organize communication without deploying a hardware PBX, laying cables and installing telephone sets for employees.

Moreover, VoIP technology makes it possible to receive calls from any phone numbers - city, federal, with the 8-800 code - in the call center regardless of its location. This is convenient for companies that sell goods and services via the Internet and in offline stores, provide technical support, conduct sociological research.

When using IP telephony, there is no binding to the place of work. If an employee has a subscriber device vp media email list with client software for calls, he works from any point with Internet access. The business owner can unite all branches and departments into one network with centralized management.

Replacing PSTN with digital communications makes it easier to integrate telephony into general business processes. A virtual PBX can be connected to CRM and other services via API to automate business processes.



IVR menu that solves typical caller requests and directs them to the right specialists

autodialer to increase cold audience sales and promote new products

voice robots with speech recognition and synthesis that replace operators in resolving standard situations and collecting contact data

Digital voice call processing simplifies common tasks and enables such capabilities as:

call recording and analysis to improve customer service

advanced analytics of key call center performance indicators with automatic report generation

transcription of calls for their systematization and analysis in text mode without hours of listening to recordings

Department heads can study managers' conversations, identify bottlenecks, motivate employees, or replace them if necessary.