Usually people prefer live chat software because companies can solve their customers' questions instantly. Learn how to add your accountlive chat widgetAdding it to your site is essential, but you also need to think about the options available.
LiveChat is one of the most popular options, but it also has many oman telegram users mobile phone number list disadvantages. Therefore, you may want to consider some of the LiveChat alternatives that you will learn about today!
Login to LiveChat
LiveChat is a customer support platform that integrates help desk, live chat support, and web analytics options. It helps users provide assistance to customers, hence it is a reliable tool when companies want real-time communication.
According toEmail support, live chat functionality offers many benefits. These include:
Increase Sales
Real time communication
Comprehensive Features
Although LiveChat has many great features, you may decide to choose one of our seven LiveChat alternatives due to the following concerns:
Price – The starter plan on LiveChat is $20/agent per month and you only get a few customization options. Other alternatives have more features for less.
Limited Customization Options – While you find many great LiveChat features, it does not allow you to customize them without upgrading. You will also need the Enterprise package to remove the LiveChat logo from the chat widget.
Learning curve - Users may find the interface and features unintuitive, so there is a large learning curve. This will delay the implementation process and may even require you to arrange additional training for your staff.reduce the workload of the agencyinstead of adding !
Criteria for Choosing Live Chat Alternatives
Understanding whyeCommerce website requires live chatfunctionality is the first step. Now you need to figure out how to choose the best solution. We reviewed various LiveChat alternatives and found that these criteria are important:
Multi-Channel Support – The best Live Chat alternatives allow you to interact with your customers on various platforms such as messaging apps likeWhatsApp, SMS, email and social media.
Integration with Other Tools – If you already have marketing tools, CRM systems, and other software, you will want your Livechat alternative to integrate for a seamless workflow. This will help youtrack key metricsfor your live chat solution.
Pricing Flexibility – Your live chat solution should have flexible and transparent pricing plans to suit your current and future needs.
Scalability – The platform needs to grow with your brand so you can accommodate higher chat volumes and more agents without performance issues.
Ease of use – You want your live chat platform to be easy to use. This may include providing training and support to your team as they integrate with the new system.
Live Chat Alternatives to Consider
To knowbenefits of live chatFunctionality is key, but LiveChat may not be the solution you need. Here are seven LiveChat alternatives to consider instead:
1.Chatway
Chatway is a great LiveChat alternative because it helps you talk to your website visitors in real-time. Here are the key features you will enjoy:
Live Chat Widget – Provide instant and personalized assistance to your customers with an intuitive widget that helps improve communication.
Mobile apps - You and your agents don't have to be at your desk to answer customer questions because you can download the app to your mobile device.
Multiple Agents – Reduce wait times and provide instant solutions because you have multiple agents helping others.
Here are some reviews/ratings from Capterra to help you understand the benefits of Chatway:
Customer service - 4.6 / 5 stars
Ease of use - 5 / 5 stars
Overall Benefit - 4.6 / 5 stars
Currently Chatway is completely free, so you can enjoy all the features available.
Live chat on Chatway
2. Tide
tideis a great LiveChat alternative. This customer communication platform facilitates real-time interactions between customers and businesses. It also offers chatbots, live chat, and moreEmail marketingoptions.
Check out these key features:
Integrations – You can integrate Tidio with other platforms like WordPress, Wix, and Shopify. This will allow your agents to preview customer carts, make offers, and more.coupon codes, view order/payment history and more!
AI Functionality – Tidio helps you answer frequently asked questions with AI-powered chatbots Reply Assistant and Lyro.
Email Campaigns – With Tidio, your team can send personalized email messages to target specific groups and tailor information.
Here are some ratings from Capterra to help you decide if this is the best solution for you:
Customer service - 4.6 / 5 stars
Ease of use - 4.7 / 5 stars
Overall - 4.8/ 5 stars
Pricing plans include:
Free Plan – Up to 50 calls
Starter Plan – $100 per month for 29 calls
Communicator Plan – $25/month for unlimited talking
Chatbot Plan – $50 per month for 29 to 2,000 chatbot triggers and 40,000 conversations
