since each one will have different chatbot needs. Includes high-level specialized support and volume discounts.
2. Ibm watsonx assistant
IBM Watsonx Assistant is a conversational AI platform designed to create virtual and voice assistants for customer service applications.
Leverage artificial intelligence and large language models to learn from customer interactions, with the goal of improving problem-solving efficiency and reducing customer wait times.
Unlike traditional chatbots, watsonx assistant can query south korea phone numbers knowledge bases, ask for clarification, or switch to a human agent if necessary. It is adaptable for use in various environments, including cloud and on-premises setups.
The platform also offers voice capabilities, allowing it to be integrated into customer service telephone systems. Ibm promotes watsonx assistant as a tool to improve the efficiency and effectiveness of customer service interactions.
main features
agent assistance
integration of artificial intelligence to better understand customers
various integrations with existing tools
reinforced security measures
a visual builder to easily create chatbot without much coding.
Prices
IBM Watson Assistant offers a free Lite plan as well as Enterprise pricing. The latter is fully customizable for companies: the price will vary depending on your needs.
Their plus plan includes a base cost of $140 per month, with additional costs for more integrations, additional mau, and additional ru.
3. Kore.ai
kore.ai offers a multifaceted conversational AI platform designed for enterprises and small businesses, aimed at improving customer, employee and agent experiences.
The platform stands out for its no-code approach, allowing users to create intelligent virtual assistants (iva) without programming knowledge. It also offers low-code options for deeper customization.
Kore.ai also focuses on security and regulatory compliance, crucial for sensitive sectors such as banking and healthcare. Analysis and reporting tools provide insights to optimize customer service strategies.
The platform's adaptability to different sectors, from banking to healthcare, helps companies streamline processes and improve interactions with customers. Kore.aila platform's free trial option allows businesses to evaluate whether it fits their specific needs.
Overall, kore.ai positions itself as a comprehensive solution for creating and managing AI-based customer interactions, with the goal of improving efficiency and customer satisfaction across various industries.
Main features
support for more than 120 languages and channels
pre-designed bots for various sectors
advanced dialogue management
prices
kore.ai offers two pricing plans: standard and enterprise. They do not include a fixed price for either plan, but instead offer a personalized service for their users.
Their enterprise plan includes all of their standard offerings, as well as unlimited notifications, unlimited dialogues in their builder, unlimited FAQs, and an increased rate limit per minute from 200 to 1,200 requests.
