With headquarters in Valencia and subsidiaries and locations in various countries in Europe , Africa and America , SanLucar receives a total of around 400,000 orders a year, which requires a significant capacity to manage them, since they need to be answered in record time. Its forecast is to increase production by 30%, with its own crops in different countries. Before automation, its EDI system only covered a percentage of its document exchanges, and most orders were entered manually by fax and e-mail and filed in physical folders.
This process resulted in data capture errors, poor belarus email address visibility of order flows and difficulty in absorbing unexpected increases in demand, thus jeopardizing the company's commitment to deliver a product to the four cardinal points in an impeccable state of freshness, in the shortest possible time. Therefore, SanLucar needed to speed up the customer response process , respond quickly and accurately to sudden increases in orders, access international multi-language support and optimize resources to grow sustainably. These were the main factors that led the company to evaluate Esker's technological proposal.
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“The goal was to optimize our resources for order management and increase the quality of customer service ,” says Willy Piquer , IT project manager at Grupo SanLucar, adding that “with Esker we are now prepared to supply our customers anywhere and quickly, thanks to ubiquitous, efficient and fast-to-implement technology . ”
Immediate and strategic benefits
As immediate benefits, SanLucar has managed to reduce its processing times by 84% , acquiring the capacity to deal very efficiently with a large number of orders from any client and means of communication, with total visibility over the process. In addition, it has reduced costs by eliminating manual document capture, maintenance of paper-based machines, the purchase of consumables and saving space thanks to digital archiving.
As strategic benefits, for SanLucar it represents a decisive improvement in its level of service , both in terms of the timely delivery of products and the traceability of its shipments. Given its technological commitment, the company can consider continuing to grow without incurring new investments in technology or personnel, apart from the ability to extend automation to other business processes.
