Your website is usually the first place your customers visit to research your products or services. Therefore, you should offer a smooth and seamless user experience.
HubSpot reports that 76% of customers rank ease of use as the most important characteristic of a good website.
Your customers will interact multiple times with your netherland whatsapp number website throughout their customer journey. This is a great opportunity to display a customer feedback survey about their user experience.
Here are the best customer feedback questions to ask if you want to improve your website.
6. Where did you first hear about us?
Tools like Google Analytics and your Marketing Automation Platform (MAP) will help you understand your incoming traffic on a macro level. But that’s just the information on their last interaction with your website.
Often, analytics platforms don’t provide details on where and how a visitor found your company website and why they’re there on that particular day.
So this question helps you identify and choose the best channels to invest your marketing budget in.
7. What is the goal of your visit today?
Ask this question to understand your individual visitors on a more personal level, so you can segment them for future re-targeting and nurturing campaigns.
