The third wave of AI
Posted: Thu Dec 26, 2024 6:20 am
Artificial intelligence and automation are here to revolutionize the relationship between brands and customers. Business leaders are already aware that this movement is advancing by leaps and bounds, so it is almost unthinkable not to implement this technology in each of their businesses. In this context, Salesforce has launched a recent study that reveals that 85% of CIOs of large companies believe that AI will be as crucial to their operations as the rise of the Internet was in its day. However, only 11% confirm that they have fully implemented this technology in their businesses, facing certain technical and organizational challenges, mainly related to security and data infrastructure.
The study, which included the participation of 150 CIOs from companies afghanistan whatsapp list with more than 1,000 employees in 18 countries, including Spain, offers an overview of the state of AI in the business world and the obstacles that must be overcome to integrate effective strategies.
With the arrival of predictive and generative AI , the sector is at the beginning of the third wave of AI. In this phase, organizations will focus on implementing autonomous agents that will allow teams to focus on tasks that really add value to their businesses. In this context, Salesforce has presented Agentforce, a platform that will allow companies to build these autonomous agents on their CRM system.
“We are at the beginning of a new era, just as it was with the emergence of the Internet, and we are proud to be able to say that we are in an unbeatable position to help companies implement this new technology. We are ready to deploy agents in all types of businesses and in all sectors,” says Enrique Polo de Lara, Senior Vice President and Country Manager of Salesforce in Spain. “Companies must be aware that they must base their Artificial Intelligence strategies on solutions such as Agentforce, which not only overcome the limitations of chatbots and copilots, but also incorporate all the security, scalability and trust guarantees that organizations need.”
Agentforce to strengthen partners
To facilitate the implementation of autonomous agents, Salesforce has launched the Agentforce Partner Network , an ecosystem that includes companies such as Amazon Web Services, Google, IBM and NVIDIA. This network will allow customers to access pre-designed agents and adapt their functionalities to the specific needs of each business.
“Our partner ecosystem is a fundamental pillar for us, and of course in this third wave of AI we will need to rely on them to take our clients to the top,” says Marta González, Alliances & Channel Partner Sales Director. “These alliances allow us to further empower teams, giving them the option to create and customize their own agents. Our Spanish partners, with whom we are already working to bring this innovative solution to our local clients, will play a fundamental role in the arrival of Agentforce to the national market.”
Agentforce is presented as the ideal solution for companies looking to compete in an ever-evolving digital market. The platform will not only manage service, sales and marketing tasks, but will also free up employees from repetitive tasks, allowing them to focus on higher-value activities.
Precise data integration
As part of this new platform , there is also Data Cloud, which is responsible for unifying business data in real time. It does this through a technical concept called Retrieval Augmented Generation (RAG), which allows LLMs (large language models) to be taught the specific needs of a business by accessing the data without having to retrain them from scratch.
On the other hand, there is also the new Atlas reasoning engine that is shown to be the brain of Agentforce . It is based on a patented system that allows Agentforce to reason, make decisions and complete tasks autonomously. This system, combined with a deep integration with the Salesforce platform, makes Agentforce capable of giving relevant, informed and precise answers.
“We see that many seemingly very attractive things are being done with LLMs, but they collect generic information from the Internet and, when it comes to implementing them in a business, they can reproduce the same problems of bias in the information that we see every day on social networks or hallucinations caused by defective data,” says Gonzalo Goñi, Solutions Engineering Director at Salesforce. “Agentforce is prepared to integrate AI into each company in a very precise way, collecting specific data from the organization’s CRM. This makes its response much more suited to what is being asked of it.”
To showcase the possibilities of Agentforce, Salesforce will be organizing the Agentforce World Tour Madrid on November 12 at IFEMA. During this event, attendees will have the opp
The study, which included the participation of 150 CIOs from companies afghanistan whatsapp list with more than 1,000 employees in 18 countries, including Spain, offers an overview of the state of AI in the business world and the obstacles that must be overcome to integrate effective strategies.
With the arrival of predictive and generative AI , the sector is at the beginning of the third wave of AI. In this phase, organizations will focus on implementing autonomous agents that will allow teams to focus on tasks that really add value to their businesses. In this context, Salesforce has presented Agentforce, a platform that will allow companies to build these autonomous agents on their CRM system.
“We are at the beginning of a new era, just as it was with the emergence of the Internet, and we are proud to be able to say that we are in an unbeatable position to help companies implement this new technology. We are ready to deploy agents in all types of businesses and in all sectors,” says Enrique Polo de Lara, Senior Vice President and Country Manager of Salesforce in Spain. “Companies must be aware that they must base their Artificial Intelligence strategies on solutions such as Agentforce, which not only overcome the limitations of chatbots and copilots, but also incorporate all the security, scalability and trust guarantees that organizations need.”
Agentforce to strengthen partners
To facilitate the implementation of autonomous agents, Salesforce has launched the Agentforce Partner Network , an ecosystem that includes companies such as Amazon Web Services, Google, IBM and NVIDIA. This network will allow customers to access pre-designed agents and adapt their functionalities to the specific needs of each business.
“Our partner ecosystem is a fundamental pillar for us, and of course in this third wave of AI we will need to rely on them to take our clients to the top,” says Marta González, Alliances & Channel Partner Sales Director. “These alliances allow us to further empower teams, giving them the option to create and customize their own agents. Our Spanish partners, with whom we are already working to bring this innovative solution to our local clients, will play a fundamental role in the arrival of Agentforce to the national market.”
Agentforce is presented as the ideal solution for companies looking to compete in an ever-evolving digital market. The platform will not only manage service, sales and marketing tasks, but will also free up employees from repetitive tasks, allowing them to focus on higher-value activities.
Precise data integration
As part of this new platform , there is also Data Cloud, which is responsible for unifying business data in real time. It does this through a technical concept called Retrieval Augmented Generation (RAG), which allows LLMs (large language models) to be taught the specific needs of a business by accessing the data without having to retrain them from scratch.
On the other hand, there is also the new Atlas reasoning engine that is shown to be the brain of Agentforce . It is based on a patented system that allows Agentforce to reason, make decisions and complete tasks autonomously. This system, combined with a deep integration with the Salesforce platform, makes Agentforce capable of giving relevant, informed and precise answers.
“We see that many seemingly very attractive things are being done with LLMs, but they collect generic information from the Internet and, when it comes to implementing them in a business, they can reproduce the same problems of bias in the information that we see every day on social networks or hallucinations caused by defective data,” says Gonzalo Goñi, Solutions Engineering Director at Salesforce. “Agentforce is prepared to integrate AI into each company in a very precise way, collecting specific data from the organization’s CRM. This makes its response much more suited to what is being asked of it.”
To showcase the possibilities of Agentforce, Salesforce will be organizing the Agentforce World Tour Madrid on November 12 at IFEMA. During this event, attendees will have the opp