Because of this, they are inevitably
Posted: Sat Dec 28, 2024 10:05 am
Client Features The customer who contacted us owns a network of accommodation facilities throughout Russia and the CIS. He manages more than 20 facilities, but often encounters negative customer reviews for the same reasons. The administrator of a hotel, hostel or sanatorium has to simultaneously communicate with guests who come to the reception desk and answer their phone calls. Because of this, guests often have to wait a long time for service, or it is impossible to get through to the hotel and book a room. Unfortunately, hiring additional staff does not solve the problem effectively. Most of the time, several administrators are not needed. distracted, and during peak loads their capabilities are still often insufficient.
Our customer has decided to automate malaysia telegram data the work and implement modern technologies - a Voice Robot, if it can help him. Solution Our customer received calls to hotels and other accommodation facilities every day, but almost always the subscribers asked the same type of questions: Are there any rooms available for a specific date? How much does it cost to book a room? Where is the accommodation located and how to get there? Is breakfast included? What time is check-in and check-out? Is it possible to pay by card? Are there any discounts? Is there a 24-hour check-in, what time can I arrive? Is it possible to reschedule/cancel a reservation? Less common, but still regular questions: Is there a transfer? Where does the window face? Is there an elevator? Is there air conditioning? Is it possible to stay with pets? Is there any lunch option nearby? Guests ask all these questions, with different wording, in 91% of cases (and in 76% of them they started with questions about the reservation).
We concluded that to answer standard questions, it is enough to write the robot's answers and integrate it with the CRM (so that it can book a room, reschedule or cancel a reservation). It will be able to intercept all conversations with clients and answer most of their questions. In certain cases not written in the script (or at the client's request), the robot will switch the dialogue to the administrator. After that, we asked the customer to prepare answers to typical questions and wrote down conversation scenarios. The robot responded not to the customer's question itself, but to the keywords in it: If the client's question contained a key word (for example, "room cost", "how much is the room", "room price" and other synonyms written in the script), then the robot answered him according to the script.
Our customer has decided to automate malaysia telegram data the work and implement modern technologies - a Voice Robot, if it can help him. Solution Our customer received calls to hotels and other accommodation facilities every day, but almost always the subscribers asked the same type of questions: Are there any rooms available for a specific date? How much does it cost to book a room? Where is the accommodation located and how to get there? Is breakfast included? What time is check-in and check-out? Is it possible to pay by card? Are there any discounts? Is there a 24-hour check-in, what time can I arrive? Is it possible to reschedule/cancel a reservation? Less common, but still regular questions: Is there a transfer? Where does the window face? Is there an elevator? Is there air conditioning? Is it possible to stay with pets? Is there any lunch option nearby? Guests ask all these questions, with different wording, in 91% of cases (and in 76% of them they started with questions about the reservation).
We concluded that to answer standard questions, it is enough to write the robot's answers and integrate it with the CRM (so that it can book a room, reschedule or cancel a reservation). It will be able to intercept all conversations with clients and answer most of their questions. In certain cases not written in the script (or at the client's request), the robot will switch the dialogue to the administrator. After that, we asked the customer to prepare answers to typical questions and wrote down conversation scenarios. The robot responded not to the customer's question itself, but to the keywords in it: If the client's question contained a key word (for example, "room cost", "how much is the room", "room price" and other synonyms written in the script), then the robot answered him according to the script.