It transfers the dialogue to the operator
Posted: Sat Dec 28, 2024 10:32 am
Finding a solution Our task was to: Remind the client about the appointment at the car service Find out if he confirms the appointment. If so, confirm the meeting in the CRM If the appointment is cancelled, make changes in CRM If it is postponed, switch to the operator to set a new time All these tasks can be solved by a Voice Robot integrated with a CRM system. It automatically calls clients according to a pre-arranged schedule associated with trigger events and conducts a dialogue with them within the framework of a prescribed scenario. Responding to clients' remarks, the robot reacts to key words in the answers (for example, "I want to reschedule an appointment" or "the appointment is cancelled").
If necessary, at the request of the client, . Such netherlands telegram data a robot can take on most of the work of operators, freeing them up for more complex tasks and non-standard questions. This way, you can reduce the time spent calling customers, reduce the downtime of repairmen and reduce profit losses for the company. According to the scenario we developed, the Voice Robot called clients the day before the scheduled date of their visit to the auto center and either confirmed the appointment or helped the client change the date or cancel it. Result In two weeks, the robot made 1,381 calls, and 85% of clients confirmed the appointment. In the first week, it correctly processed 74% of calls.
Following the test week, we analyzed the robot's customer responses and refined the script. After that, we managed to achieve a 98% rate of correct work on processing applications.Almost every restaurant uses promotions for its customers' birthdays, offering a 3-10% discount on the day of the celebration and two or three days after. However, they do not work: guests most often learn about the discount when they are already sitting in the restaurant. The special offer does not affect their choice of establishment. We tell you how you can restore the effectiveness of the promotion and more than double the number of restaurant reservations. Client Features The restaurant that contacted us is a large and well-visited restaurant, but the competition in its industry is quite high, and the halls are rarely 100% full.
If necessary, at the request of the client, . Such netherlands telegram data a robot can take on most of the work of operators, freeing them up for more complex tasks and non-standard questions. This way, you can reduce the time spent calling customers, reduce the downtime of repairmen and reduce profit losses for the company. According to the scenario we developed, the Voice Robot called clients the day before the scheduled date of their visit to the auto center and either confirmed the appointment or helped the client change the date or cancel it. Result In two weeks, the robot made 1,381 calls, and 85% of clients confirmed the appointment. In the first week, it correctly processed 74% of calls.
Following the test week, we analyzed the robot's customer responses and refined the script. After that, we managed to achieve a 98% rate of correct work on processing applications.Almost every restaurant uses promotions for its customers' birthdays, offering a 3-10% discount on the day of the celebration and two or three days after. However, they do not work: guests most often learn about the discount when they are already sitting in the restaurant. The special offer does not affect their choice of establishment. We tell you how you can restore the effectiveness of the promotion and more than double the number of restaurant reservations. Client Features The restaurant that contacted us is a large and well-visited restaurant, but the competition in its industry is quite high, and the halls are rarely 100% full.