Top 40+ Chatbot Statistics You Should Know (2024)

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When Facebook introduced chatbots to Messenger in 2016, it began a major shift in the way we use the internet.

Now, in 2024, chatbots have become a part of many things we do online – not just in voice commands like ‘Hey Alexa’ or ‘Hey Siri’, but when shopping, asking for help on websites and more.

So, let's take a look at the latest statistics that show how these chatbots are currently being used in our lives .


Chatbot Benefits for Businesses
The following statistics highlight the significant impact of chatbots across various industries, demonstrating their effectiveness in modern business practices.

Let's examine these numbers in detail to understand them better:

Here are two statistics that show the benefits of chatbots for business.
A car rental company used virtual agents for customer service and noted that these chatbots were able to recognize and automate 68% of service calls. ( Harvard Business Review )
Companies can save 30% by answering customer questions using digital assistants. ( Chatbots Magazine )
Digital assistants resolve 58% of returns and cancellations. ( Master of Code )
90% of businesses have seen their complaint resolution times accelerated thanks to bots. ( Master of Code )
Only 43% of customers under 34 believe chatbots simplify problem-solving ( CGS )
In the banking industry, chatbots are predicted to handle 90% of customer queries by 2022. pakistan whatsapp phone number ( Zippia )
Chatbots are widely used across functional areas: 41% in sales, 37% in support, and 17% in marketing. ( Intercom )
Chatbots save about $300,000 per year. ( Intercom )
67% of business leaders say bots increase sales. ( Intercom )
50% of support leaders also say bots increase team productivity. ( Intercom )
Chatbot Market Statistics
These statistics show that businesses are realizing the strategic importance of chatbots in improving customer experience and streamlining operations.

The statistics we provided regarding the benefits mentioned above support this increase.

The Chatbot market size is expected to increase from $6.7 billion in 2023 to $8.43 billion in 2024, with a CAGR of 25.9% ( The Business Research Company ).
The Chatbot market size was valued at $4.6 billion in 2022 and is expected to reach $32.4 billion by 2032 with a CAGR of 21.6%. ( DataHorizzon Research )