3 tips for a memorable customer experience
Posted: Thu Dec 05, 2024 5:19 am
Did you know that 72% of consumers are willing to spend more on a company that provides excellent customer service? But have you ever wondered how to achieve a memorable customer experience? Your customer service practices have a lot to do with it.
That's why, in this post, we'll tell you how Zendesk services helped some companies improve the customer service they provide, and we'll bring you some examples of memorable experiences.
Get ready to learn how to achieve a memorable customer experience and what, in essence, is a service that your customers will not forget.
What is memorable service and how can you create an experience to remember?
One of the main goals of a uruguay email list customer service solution is to help consumers when they need it and in the way that best suits them.
Personalization is essential to understanding how to achieve a memorable customer experience. In fact, Zendesk’s latest customer experience trends report showed that:
70% of consumers spend more with companies that offer seamless, personalized and hassle-free customer experiences;
60% base their purchasing decisions on the level of service they expect to receive;
66% of those who interact frequently with support say that a bad interaction with a company can ruin their day;
59% of consumers want companies to use the data collected about them to create personalized experiences.
Download the report for free and prepare your team to implement trends and lead the industry's advances with key conclusions for your company.
Customer Experience Trends Report 2023
Download here
Now that you know what customers consider a memorable experience, here are 3 tips to help you achieve it!
How to achieve a memorable customer experience
1. Adopt an omnichannel solution
An omnichannel service , like Zendesk for customer support, integrates all the channels you make available to your customers so that the conversation flows, no matter where it started. This saves your customers from having to repeat information and allows them to communicate with you through the same channels they use with their friends and family.
Want to see an example of memorable service using an omnichannel solution? Check out the following testimonial:
“Our customers reach us through multiple channels, including email, chat, and phone. With the agent space, we can unify these channels in one place so our support team can deliver contextual and personalized experiences, which has led us to increase our CSAT to 98%.”
Jonathan Bolton, SVP of Operations, BombBomb
To learn more about this topic, we recommend reading the omnichannel guide with tips, examples and practical solutions for your business.
2. Implement a customer-centric strategy
Also known as customer centric , customer-centric strategy refers to making business decisions based on the needs and desires of consumers with the goal of providing them with the best possible experience.
So, what enables you to create a good customer experience? Firstly, the awareness of being a customer-centric company and taking the first steps to achieve it:
Listen to your customers to find out their opinions, wants and needs;
integrates all customer data into a unified workspace;
develop loyalty programs as a way to strengthen ties with your customers;
provides personalized service to generate greater connection and trust.
Once you consider customer experience to guide your decision-making process, it will be much easier to understand how to achieve a memorable customer experience.
To implement an effective customer-centric strategy , follow these 6 tips to improve your company's customer focus .
3. Take advantage of customer feedback
Do you really know if your service is memorable? No? Then start by understanding what your customers want and how they feel about the service you currently provide. Apply satisfaction surveys to find out how satisfied they are with your products or services, and how likely they are to recommend you to others – in other words, measure their loyalty.
Learn more at: How to measure customer satisfaction in 5 practical steps
Once you figure out what makes a memorable customer experience, Zendesk software comes with a powerful analytics solution that will allow you to measure and eventually deliver a memorable experience. With this tool, you can analyze hundreds of interactions and find opportunities for improvement for your support operations.
Below we show you 2 examples of companies that optimized their processes to offer better service to their customers.
That's why, in this post, we'll tell you how Zendesk services helped some companies improve the customer service they provide, and we'll bring you some examples of memorable experiences.
Get ready to learn how to achieve a memorable customer experience and what, in essence, is a service that your customers will not forget.
What is memorable service and how can you create an experience to remember?
One of the main goals of a uruguay email list customer service solution is to help consumers when they need it and in the way that best suits them.
Personalization is essential to understanding how to achieve a memorable customer experience. In fact, Zendesk’s latest customer experience trends report showed that:
70% of consumers spend more with companies that offer seamless, personalized and hassle-free customer experiences;
60% base their purchasing decisions on the level of service they expect to receive;
66% of those who interact frequently with support say that a bad interaction with a company can ruin their day;
59% of consumers want companies to use the data collected about them to create personalized experiences.
Download the report for free and prepare your team to implement trends and lead the industry's advances with key conclusions for your company.
Customer Experience Trends Report 2023
Download here
Now that you know what customers consider a memorable experience, here are 3 tips to help you achieve it!
How to achieve a memorable customer experience
1. Adopt an omnichannel solution
An omnichannel service , like Zendesk for customer support, integrates all the channels you make available to your customers so that the conversation flows, no matter where it started. This saves your customers from having to repeat information and allows them to communicate with you through the same channels they use with their friends and family.
Want to see an example of memorable service using an omnichannel solution? Check out the following testimonial:
“Our customers reach us through multiple channels, including email, chat, and phone. With the agent space, we can unify these channels in one place so our support team can deliver contextual and personalized experiences, which has led us to increase our CSAT to 98%.”
Jonathan Bolton, SVP of Operations, BombBomb
To learn more about this topic, we recommend reading the omnichannel guide with tips, examples and practical solutions for your business.
2. Implement a customer-centric strategy
Also known as customer centric , customer-centric strategy refers to making business decisions based on the needs and desires of consumers with the goal of providing them with the best possible experience.
So, what enables you to create a good customer experience? Firstly, the awareness of being a customer-centric company and taking the first steps to achieve it:
Listen to your customers to find out their opinions, wants and needs;
integrates all customer data into a unified workspace;
develop loyalty programs as a way to strengthen ties with your customers;
provides personalized service to generate greater connection and trust.
Once you consider customer experience to guide your decision-making process, it will be much easier to understand how to achieve a memorable customer experience.
To implement an effective customer-centric strategy , follow these 6 tips to improve your company's customer focus .
3. Take advantage of customer feedback
Do you really know if your service is memorable? No? Then start by understanding what your customers want and how they feel about the service you currently provide. Apply satisfaction surveys to find out how satisfied they are with your products or services, and how likely they are to recommend you to others – in other words, measure their loyalty.
Learn more at: How to measure customer satisfaction in 5 practical steps
Once you figure out what makes a memorable customer experience, Zendesk software comes with a powerful analytics solution that will allow you to measure and eventually deliver a memorable experience. With this tool, you can analyze hundreds of interactions and find opportunities for improvement for your support operations.
Below we show you 2 examples of companies that optimized their processes to offer better service to their customers.