Retail companies in the region are digitizing their processes to stay in the market. That's why we'll show you how retail software can help you adapt to your customers' new consumption habits ; and which one is the best.
Retail management is the set of operations uruguay email address carried out to manage retail trade, that is, trade aimed at the final consumer . Within retail operations you can find:
The retail program is a software that helps to carry out proper commercial and administrative management in a retail organization . Although you can keep track of operations in Excel, as your client portfolio grows, it is convenient to rely on digital tools so that you do not overlook any detail and can optimize management.
You can find different types of software for each operation that retail requires. Keep reading and you will find out about the 4 programs for retail businesses that you cannot miss.
Types of software for retailers
Check out some examples of retail software that can assist you in your daily operations:
1. Retail Software: Sales Forecasting
Retail sales forecasting software helps you balance the buying and selling of your products . To have a successful retail business, you must ensure that you have stock available for your customers, but without stocking too much product.
Forecasting future sales with software will help you know the volume of products you should purchase and avoid overproduction.
Two softwares that can assist you with your inventory and forecast sales are
ForecastX – This software allows you to perform agile retail sales forecasting by transferring the information you have in Excel and organizing it for better visualization.
Intuendi : Intuendi is an inventory control software that assists in retail sales forecasting. By using this tool, your teams can perform real-time inventory control no matter where they are and optimize the management of purchasing and selling supplies or products.
Take advantage of retail business software! Learn the 6 stages of sales planning and how to create a sales plan in Excel . that you adopt.
2. Retail software: staff management
If you want your company to be successful, you need to create and foster a good workflow… not to mention a good working environment!
A program that organizes and keeps all your agents informed about their schedules, tasks, or possible changes can be key to keeping your team productive.
Retail business software that can streamline your operations is workforce management software . This tool manages staff operations by maintaining a smooth workflow . It can also be helpful in streamlining onboarding, establishing team skills, and improving productivity.
We show you two examples of software for personnel management in retail trade
Humanity : Organize your staff's work calendar and keep everyone up to date by integrating the program with other HR tools.
WhenIwork : Easy-to-use shift management software. Help your sales force organize work shifts and receive confirmation responses from your employees instantly.
3. Customer service software for retail sales
Customer service software is a digital tool that supports ticket resolution and query responses. This type of software will help you implement an omnichannel e-commerce that facilitates the transfer of conversations between your agents and your customers, streamlining the sales process.
Did you know that 41% of sales leaders said that customers prefer to communicate digitally with their agents?
Additionally, customers expect sales teams and agents to collaborate with each other to provide a better shopping experience.
Zendesk for Customer Service is a collaborative software that integrates external and internal communications. It also automates personalized messages with answer bots and reduces ticket response and resolution times.
Want to know how Zendesk's customer service software works? Make sure to read: Customer Service Software .
4. CRM software for retail
A CRM – Customer Relationship Management – is one of the most complete software for a retail business. A CRM software connects the teams of a company and organizes the information and activities that go through each area – sales, marketing and customer service. In this way, it optimizes relationships with customers and prospects and improves decision-making based on constantly updated data.
A Zendesk CX report showed that 90% of consumers will spend more on companies that personalize service , and a CRM can help you out by segmenting your prospects based on their preferences.
Do you already know Zendesk's sales CRM? Zendesk's software is a complete and collaborative tool that helps process the flow of information you receive from customers. Keep reading and you will discover its benefits!
What is the best software for retail?
While the best software will depend on your goals, one of the key points is integration. The best retail software will be the one that allows you to integrate it with other tools you use to optimize your sales .
Plus, it needs to be scalable. No business adopts retail software without the idea of growth, right? Make sure that the software you implement in your retail business can not only take you to the next level, but also stay with you once you get there.
