In this article, you will learn how to set up payment notifications in Doppler so that your clients receive the right information at the right time. This way, you can focus on what really matters: growing your business!
Confirmed payment notification
A confirmation message when completing a purchase is crucial to improving customer trust in your brand. Not only does it confirm to them that the payment has been processed correctly , but it also represents an opportunity to start a closer relationship. Doppler makes it easy to set up this Automation in just a few steps.
How to set it up?
To create a Confirmed Payment automation in Doppler, follow these steps:
Go to Automation in your Doppler account and select the Confirmed Payment option .
Personalize the confirmation message, making sure to fusion data include the customer's name and details of the product or service purchased.
Include a section to thank the customer for their purchase and offer after-sales support if necessary . Friendly and professional service can make all the difference.
Activate Automation and define the sending frequency (in real time or at the end of the day, depending on your preference).
You can read more detailed information in this article .
Personalization : Make sure to include the customer's name and the purchased product in the message. This personalization improves the user experience.
Upselling and cross-selling : Consider adding recommendations for related products that the customer can consider for their next purchase.
Invitation to follow on social media : Use the message to invite the customer to follow your brand on social media and stay informed of news and promotions.
Pending payment notification
A customer who leaves a payment pending is an opportunity to recover a sale. A Pending Payment Automation allows you to send subtle and effective reminders that help customers complete their purchase.
How to set it up?
To create a Pending Payment Automation in Doppler , follow these steps:
Select Automation > Pending Payment .
Keep the message short, direct and friendly. The key is to remind the customer about payment without pressuring them, so the tone should be friendly and professional.
Set the sending frequency. You can send reminders after 30 minutes, 1 day, or even 3 days after the purchase attempt, depending on the urgency or the customer's behavior.
#DopplerTips to optimize your message:
Clear and concise CTA : Include a “Complete your purchase” button or link that takes the customer directly to the checkout process.
Offer help : Add a short note offering assistance in case the customer has had problems while trying to make the payment. This can improve the perception of your customer service.
Additional incentive : Consider, in some cases, adding a discount or free shipping to motivate the purchase, especially if you are a new or frequent customer.
By including these processes in your Workflows, you will gain several benefits for both you and your customers:
