Control of VATS expenses
Posted: Thu Dec 05, 2024 8:07 am
How to pay only for calls that generate profit?
Each employee pays for personal calls out of his own pocket - this is what happens most often. However, when there is a large flow of outgoing calls from corporate numbers, some employees may start using the company's resource for personal purposes. The organization may also lose money on long telephone conversations, especially with neighboring countries, if they are not converted into income.
To help businesses optimize their communication costs and be sure spain phone number library that every ruble spent on telephone calls works to generate profit, the VATS Expense Control function was invented.
We will tell you how the implementation of Expense Control helped a company that produces equipment for restaurants to reduce telephony costs.
Features of the MCN Telecom client
We were approached by a manufacturer of professional equipment for restaurants and food production, which is sold throughout the CIS.
Since the average bill is quite high, negotiations with clients are often multi-stage and lengthy, so it is important for management to be able to control bills for using the phone. Plus, there is a division by territory within the sales department and it was necessary to set up permissions for outgoing calls in accordance with job responsibilities.
Finding a solution
Since the company already had a Virtual PBX from MCN Telecom connected, which united the numbers of all employees, we set up an additional Expense Control function as follows:
Restrictions on international communication have been established for managers working with Russian clients
Specialists selling equipment to clients from other countries have their long-distance calls restricted
The head of the sales department calculated the maximum allowable communication costs for interns and we set a daily communication limit for them in order to filter out unsuitable specialists faster and with lower costs
Based on the ratio of “communication costs/sales per month” of the best salespeople in territorial areas, a monthly communication limit was set for permanent employees as an additional KPI and a means of motivating labor
Results
Already by the results of the first month after the implementation of the Expense Control function, the company achieved a significant reduction in communication costs - about 15%. The customer separately noted the quick and easy setup of restrictions for each subscriber in the organization's single account.
Each employee pays for personal calls out of his own pocket - this is what happens most often. However, when there is a large flow of outgoing calls from corporate numbers, some employees may start using the company's resource for personal purposes. The organization may also lose money on long telephone conversations, especially with neighboring countries, if they are not converted into income.
To help businesses optimize their communication costs and be sure spain phone number library that every ruble spent on telephone calls works to generate profit, the VATS Expense Control function was invented.
We will tell you how the implementation of Expense Control helped a company that produces equipment for restaurants to reduce telephony costs.
Features of the MCN Telecom client
We were approached by a manufacturer of professional equipment for restaurants and food production, which is sold throughout the CIS.
Since the average bill is quite high, negotiations with clients are often multi-stage and lengthy, so it is important for management to be able to control bills for using the phone. Plus, there is a division by territory within the sales department and it was necessary to set up permissions for outgoing calls in accordance with job responsibilities.
Finding a solution
Since the company already had a Virtual PBX from MCN Telecom connected, which united the numbers of all employees, we set up an additional Expense Control function as follows:
Restrictions on international communication have been established for managers working with Russian clients
Specialists selling equipment to clients from other countries have their long-distance calls restricted
The head of the sales department calculated the maximum allowable communication costs for interns and we set a daily communication limit for them in order to filter out unsuitable specialists faster and with lower costs
Based on the ratio of “communication costs/sales per month” of the best salespeople in territorial areas, a monthly communication limit was set for permanent employees as an additional KPI and a means of motivating labor
Results
Already by the results of the first month after the implementation of the Expense Control function, the company achieved a significant reduction in communication costs - about 15%. The customer separately noted the quick and easy setup of restrictions for each subscriber in the organization's single account.