Copy Specialized in Travel
January 11, 2022
Who wants to receive a bad review? Do you like being flagged with negative reviews on Google My Business ? You are probably answering right now with a resounding “nobody” and “never”. Because this situation can undoubtedly be one of the most difficult to face for a tourist accommodation manager, since it is not easy to know that a guest has been disappointed in your establishment. The point is that, no matter how hard you try to provide exceptional service, you will not be exempt from having to deal with situations that are beyond your control .
And then you might be wondering what you should do in these situations. Well, the first thing is to realize that behind every negative review written on Google My Business, there is a iraq email address human being who needs to be heard. Secondly, the way you choose to respond to an angry customer determines the perception – positive or negative – that you generate in the rest of the readers.
Why you shouldn't ignore negative reviews on Google My Business
While it is true that a negative review can come from a dissatisfied guest , you should not forget that when you respond, you are not actually addressing a single person, but rather you are writing for an audience of thousands to read your response.
Your main goal as a property manager is to provide a helpful, contextual response without losing your cool . This will help future guests notice that you took the time to craft an appropriate response, so if they are considering booking a room at your property , this will play into your hands.
Obviously, no one wants to deal with a negative review . But responding with compassion is the perfect opportunity to show how much you care about your guests having the best experiences at your property.
Learn how to respond to negative reviews on Google My Business
It's completely normal to get angry when faced with negative criticism. But you should know that it's really important to stay calm, to step away from the keyboard for a moment so that your emotions don't get the better of you, and then after a few minutes, respond in the most professional way possible. And what is that way? Here's an example:
