TABLE OF CONTENTS
4.- Consumers confused about types of customers and how to reach them
5.- The negotiator
6.- A silent client
7.- The customer who is loyal to the brand
8.- The satisfied, but not loyal, customer
4.- Confused consumers: types of customers and how to reach them
Types of existing customers for brands: confused customer
This is a person who has no idea what he or she is going to buy. In these cases, it is the company that must convince him or her that they are the best option to satisfy his or her possible needs. Likewise, it is characterized by the fact that they do not know how to explain what they want. They are a type of client that must be treated with care and patience.
One way to deal with them is to frequently ask palau email address what they are looking for and what kind of need they want to satisfy. The central idea in dealing with this consumer is to reduce the number of possible options as much as possible so that they decide to buy one or the other.
5.- The negotiator
To understand the types of customers and how to reach them, it is necessary to focus on those who are negotiators. These are very common, since they want to take advantage of the opportunities that are presented to them at all costs. They will only make a purchase if they see that they receive some kind of extra benefit.
To deal with these clients, you must be very patient, show attention and empathy for what the person wants to achieve. A very important point is not to give in to people's demands from the first minute . The options that must be shown must be limited so that it is the client who then chooses.
6.- A silent client
A type of consumer who says little, but listens a lot and has a lot of knowledge in his mind about a product. This can be the most difficult type of customer to convince once he has something installed in his mind. It is necessary to try to provide him with commercial information to find out if he has already made up his mind or not.
7.- The customer who is loyal to the brand
Every company has its loyal customers and it is good to know them well because they can bring great benefits to the company in the future. These same people serve as brand ambassadors and also to carry the brand message to other people who may or may not be interested.
