Here’s What’s New from September 2020|Kommunicate Product Updates

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mouakter11
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Joined: Wed Dec 18, 2024 4:18 am

Here’s What’s New from September 2020|Kommunicate Product Updates

Post by mouakter11 »

In the month of September, we have added some cool features and updated the existing ones to improve your overall experience with Kommunicate.

If you have missed the previous episode, please head here.

Web App
Domain Restriction
To improve the security, we have added URL based physician data domain restriction, where you can allow the installation script to work only on the allowed list of domains you have added.

To allow domains:

Go to Dashboard >> Click ⚙️ Settings >> CHAT WIDGET >> Configuration >> Add domain restriction list
Screenshot of chat widget configuration settings, highlighting the domain restriction list.
Entities in Kompose
Entities are used for identifying and extracting useful data from user inputs. Now, your Kompose bots support to extract your users entities like email, phone number.

To add the entities:

Go to Dashboard >> Bot Integration >> Kompose >> Select the bot >> Answer >> Extract Entities
Screenshot of the Kompose interface highlighting the enabled entity extraction options for email, phone number, and URL.
”Not yet started” count in Analytics
We have added an entry to count the conversations that are “Not yet started“ in the dashboard, which means the conversations where the user has opened the chat widget but is yet to type a message.
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