Crisp Chat: The Ultimate Multi-Channel Messaging
Posted: Tue Apr 29, 2025 4:15 am
Among instant messaging applications, Crisp Chat is a favorite among many website builders. This highly effective tool allows you to add a chat feature through which your website visitors can contact you to ask questions, obtain information, or even purchase your product or services.
Whether you're running a showcase site or an e-commerce site, installing a module like Crisp Chat can make all the difference in converting your leads.
Because we're indeed germany phone number data living in the golden age of mobile devices. Always ready to whip out our smartphones, we've become accustomed to getting immediate answers to our questions and sending our messages instantly:
SMS
Facebook Messenger
WhatsApp
Instagram
Snapchat
Telegram
Etc.
The same is true for websites, which are increasingly offering chat options to their visitors. The goal is to answer their questions, collect data, attract new prospects, and increase retention rates.
That's why you should be interested in apps like Crisp Chat. And you're in luck because we're going to take a look at it.
I'm going to show you everything you can do with Crisp Chat, explain how it works, how much it costs, and more. We're going to dive deep into this app and put it through its paces. But if you still have any questions after reading, don't hesitate to ask us in the comments section.
Crisp Chat, what is it?
Crisp Chat, what is it for?
How does Crisp Chat work?
What are the features of Crisp Chat?
How do I install Crisp Chat on my website?
How much does it cost to use Crisp Chat?
What are Crisp's strengths/weaknesses?
What are the alternatives to Crisp Chat?
The Verdict: My Review of Crisp Chat
Crisp Chat, what is it?
Crisp Chat logo
Crisp Chat is a messaging app for businesses that allows instant communication with users. This software can be used to provide multi-channel customer service, collect data, improve sales, and more.
The main advantage of Crisp Chat is that it can significantly improve user engagement. It can therefore be a powerful tool for increasing your sales, improving your product, or even improving your brand image.
Discover Crisp Chat
Crisp Chat, what is it for?
Crisp Chat reviews
Crisp Chat is a plugin you can install on any website. It's designed to offer direct chat with your visitors. It's therefore an excellent customer relationship management tool that can help you improve your website and your sales.
By listing past conversations, you will be able to identify the main questions that visitors ask and optimize your website accordingly:
Do a lot of people ask for your address? Make sure it's visible on your website.
Do many customers ask you where the package they ordered is? Offer them package tracking.
Are many internet users having trouble installing your software? Prepare an installation tutorial for them.
Etc.
These things are important because the best customer service is no customer service! Let me explain...
A company should always strive to improve its customer service until it becomes irrelevant. This would mean that the company's overall service has become perfect and that visitors/prospects/customers are completely autonomous:
No need to ask questions because the information is easy to find and clear.
Since the experience is seamless from start to finish, no customer needs to file a claim anymore.
Of course, this is a utopia. But it's what all businesses should be aiming for, in my humble opinion. And it's through apps like Crisp Chat that we can get closer to this goal.
How does Crisp Chat work?
Crisp Chat is an instant messaging solution that works much like ChatBot.com and LiveChat . It lets you answer people's questions just like you would chat with your friends on your favorite messaging app.
Crisp can be installed on any website through an extension. This extension combines all of the software's features, so you won't need to add multiple plugins for it to work.
With this tool, you will be able to create a close relationship with Internet users, collect contact information about them, carry out retargeting and send targeted email campaigns.
What are the features of Crisp Chat?
Instant messaging (livechat)
Crisp Chat Instant Messenger
Crisp Chat's main feature is, of course, its instant messaging app. Available on your computer (via a web browser) or on your smartphone (via the mobile apps for iOS and Android), it lets you manage everything from a centralized interface and from anywhere, even when you're on the go.
Overall, it looks similar to personal messaging apps, making it a fairly easy tool to get started with.
Additionally, this application is compatible with a large number of third-party platforms, allowing you to interface it with your favorite tools:
Facebook Messenger
Slack
Mailchimp
Salesforce
WordPress
Zapier
Twitter
Telegram
Viber
Stripe
Jira
Trello
Instagram
PrestaShop
Discord
Hubspot
Joomla
Shopify
GitHub
WhatsApp
Etc.
Chatbot
Crisp chatbot
Crisp Chat is a machine that never sleeps!
It features a chatbot, a computer program that can automatically answer even the most basic and frequently asked questions from Internet users. This frees up your team members to focus on more technical topics.
With its chatbot, Crisp can detect the most frequently asked questions and send ready-made automated responses. You can configure the response in advance to add your own personal touch and work on your branding.
By setting up the program correctly, everyone can benefit:
Customers get a response quickly.
Your team members can focus on the most complex tasks.
But the main advantage is that the chatbot can respond when your teams are not in the office, while your users can visit your site at any time of the day or night. It's therefore an excellent way to increase retention rates.
CRM and Ticketing
Crisp Chat CRM
Crisp Chat is a true customer relationship management (CRM) tool . The solution includes a dedicated contact panel through which you can build a customer database. You can add to it over time by adding their first and last name, postal address, email address, etc.
You can then segment them and send them personalized campaigns via the email sending engine that I'll present to you a little later.
If needed, you can also use Crisp to manage tickets, i.e., support requests made by users of your service. The tool organizes the various conversations into a shared inbox, making your work easier.
Collaborative Inbox
Crisp Chat collaborative inbox
If you're working alone, you'll find all your conversations in Crisp Chat so you can replay them if necessary. But you can also work as a team with this tool. The app allows you to keep a conversation history that can be viewed by multiple users simultaneously.
You can therefore use Crisp Chat collaboratively and track the actions of each member of your team for more efficient organization.
Whether you're running a showcase site or an e-commerce site, installing a module like Crisp Chat can make all the difference in converting your leads.
Because we're indeed germany phone number data living in the golden age of mobile devices. Always ready to whip out our smartphones, we've become accustomed to getting immediate answers to our questions and sending our messages instantly:
SMS
Facebook Messenger
Snapchat
Telegram
Etc.
The same is true for websites, which are increasingly offering chat options to their visitors. The goal is to answer their questions, collect data, attract new prospects, and increase retention rates.
That's why you should be interested in apps like Crisp Chat. And you're in luck because we're going to take a look at it.
I'm going to show you everything you can do with Crisp Chat, explain how it works, how much it costs, and more. We're going to dive deep into this app and put it through its paces. But if you still have any questions after reading, don't hesitate to ask us in the comments section.
Crisp Chat, what is it?
Crisp Chat, what is it for?
How does Crisp Chat work?
What are the features of Crisp Chat?
How do I install Crisp Chat on my website?
How much does it cost to use Crisp Chat?
What are Crisp's strengths/weaknesses?
What are the alternatives to Crisp Chat?
The Verdict: My Review of Crisp Chat
Crisp Chat, what is it?
Crisp Chat logo
Crisp Chat is a messaging app for businesses that allows instant communication with users. This software can be used to provide multi-channel customer service, collect data, improve sales, and more.
The main advantage of Crisp Chat is that it can significantly improve user engagement. It can therefore be a powerful tool for increasing your sales, improving your product, or even improving your brand image.
Discover Crisp Chat
Crisp Chat, what is it for?
Crisp Chat reviews
Crisp Chat is a plugin you can install on any website. It's designed to offer direct chat with your visitors. It's therefore an excellent customer relationship management tool that can help you improve your website and your sales.
By listing past conversations, you will be able to identify the main questions that visitors ask and optimize your website accordingly:
Do a lot of people ask for your address? Make sure it's visible on your website.
Do many customers ask you where the package they ordered is? Offer them package tracking.
Are many internet users having trouble installing your software? Prepare an installation tutorial for them.
Etc.
These things are important because the best customer service is no customer service! Let me explain...
A company should always strive to improve its customer service until it becomes irrelevant. This would mean that the company's overall service has become perfect and that visitors/prospects/customers are completely autonomous:
No need to ask questions because the information is easy to find and clear.
Since the experience is seamless from start to finish, no customer needs to file a claim anymore.
Of course, this is a utopia. But it's what all businesses should be aiming for, in my humble opinion. And it's through apps like Crisp Chat that we can get closer to this goal.
How does Crisp Chat work?
Crisp Chat is an instant messaging solution that works much like ChatBot.com and LiveChat . It lets you answer people's questions just like you would chat with your friends on your favorite messaging app.
Crisp can be installed on any website through an extension. This extension combines all of the software's features, so you won't need to add multiple plugins for it to work.
With this tool, you will be able to create a close relationship with Internet users, collect contact information about them, carry out retargeting and send targeted email campaigns.
What are the features of Crisp Chat?
Instant messaging (livechat)
Crisp Chat Instant Messenger
Crisp Chat's main feature is, of course, its instant messaging app. Available on your computer (via a web browser) or on your smartphone (via the mobile apps for iOS and Android), it lets you manage everything from a centralized interface and from anywhere, even when you're on the go.
Overall, it looks similar to personal messaging apps, making it a fairly easy tool to get started with.
Additionally, this application is compatible with a large number of third-party platforms, allowing you to interface it with your favorite tools:
Facebook Messenger
Slack
Mailchimp
Salesforce
WordPress
Zapier
Telegram
Viber
Stripe
Jira
Trello
PrestaShop
Discord
Hubspot
Joomla
Shopify
GitHub
Etc.
Chatbot
Crisp chatbot
Crisp Chat is a machine that never sleeps!
It features a chatbot, a computer program that can automatically answer even the most basic and frequently asked questions from Internet users. This frees up your team members to focus on more technical topics.
With its chatbot, Crisp can detect the most frequently asked questions and send ready-made automated responses. You can configure the response in advance to add your own personal touch and work on your branding.
By setting up the program correctly, everyone can benefit:
Customers get a response quickly.
Your team members can focus on the most complex tasks.
But the main advantage is that the chatbot can respond when your teams are not in the office, while your users can visit your site at any time of the day or night. It's therefore an excellent way to increase retention rates.
CRM and Ticketing
Crisp Chat CRM
Crisp Chat is a true customer relationship management (CRM) tool . The solution includes a dedicated contact panel through which you can build a customer database. You can add to it over time by adding their first and last name, postal address, email address, etc.
You can then segment them and send them personalized campaigns via the email sending engine that I'll present to you a little later.
If needed, you can also use Crisp to manage tickets, i.e., support requests made by users of your service. The tool organizes the various conversations into a shared inbox, making your work easier.
Collaborative Inbox
Crisp Chat collaborative inbox
If you're working alone, you'll find all your conversations in Crisp Chat so you can replay them if necessary. But you can also work as a team with this tool. The app allows you to keep a conversation history that can be viewed by multiple users simultaneously.
You can therefore use Crisp Chat collaboratively and track the actions of each member of your team for more efficient organization.