SMS for technical service, save time by avoiding calls
Posted: Tue Apr 29, 2025 6:58 am
SMS for technical support is an ideal means of communication, as it saves time managing customer communications.
If you're looking for a way to send bulk SMS messages for technical support, the Altiria360 platform makes it easy. You can send SMS messages from a list of recipients in text or Excel files. You can specify a different text in the file for each recipient. This way, you can send them a personalized repair estimate.
If you prefer to integrate SMS sending into your management application or CRM, that's also possible. The SMS gateway is designed to be easily integrated by your development department. This way, you'll send SMS automatically from your own management program, without any additional steps.
Text messages for technical support are used to communicate the availability of repaired equipment. They can also be used to send a repair estimate to the customer or request a call back. They also allow you to communicate changes in operating hours or location changes. This is a fluid and direct way to communicate with customers.
Advantages of SMS
The main advantage is the time savings for technical support. Managing them involves much less work than making calls to customers, who may not answer, communicate, or waste time with bulgaria phone number data unnecessary questions. SMS messages help you reduce customer service time and improve productivity.
They're a universal method and compatible with all phones. They don't require an internet connection or even a smartphone. Everyone receives and reads them quickly.
Sending SMS is very non-invasive and doesn't bother customers. Given its short length, recipients know it won't take more than a few seconds, so they always read it. Plus, you'll have information about who received the SMS and when, giving you peace of mind knowing it's arrived.
If you need more space to communicate your message, you can send a link to a mobile web page with all the information. The Altiria360 platform helps you create mobile websites quickly, without the need for technical knowledge, and send them via SMS.
If you're looking for a way to send bulk SMS messages for technical support, the Altiria360 platform makes it easy. You can send SMS messages from a list of recipients in text or Excel files. You can specify a different text in the file for each recipient. This way, you can send them a personalized repair estimate.
If you prefer to integrate SMS sending into your management application or CRM, that's also possible. The SMS gateway is designed to be easily integrated by your development department. This way, you'll send SMS automatically from your own management program, without any additional steps.
Text messages for technical support are used to communicate the availability of repaired equipment. They can also be used to send a repair estimate to the customer or request a call back. They also allow you to communicate changes in operating hours or location changes. This is a fluid and direct way to communicate with customers.
Advantages of SMS
The main advantage is the time savings for technical support. Managing them involves much less work than making calls to customers, who may not answer, communicate, or waste time with bulgaria phone number data unnecessary questions. SMS messages help you reduce customer service time and improve productivity.
They're a universal method and compatible with all phones. They don't require an internet connection or even a smartphone. Everyone receives and reads them quickly.
Sending SMS is very non-invasive and doesn't bother customers. Given its short length, recipients know it won't take more than a few seconds, so they always read it. Plus, you'll have information about who received the SMS and when, giving you peace of mind knowing it's arrived.
If you need more space to communicate your message, you can send a link to a mobile web page with all the information. The Altiria360 platform helps you create mobile websites quickly, without the need for technical knowledge, and send them via SMS.