ASERTIS BPS boosts its sales by 25% and achieves savings of nearly 35% with OCI.

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SERTIS BPS is Fenalco Valle's outsourcing business unit, specializing in sectors such as healthcare, construction, real estate, and manufacturing. It has over 25 years of experience offering comprehensive contact center solutions.
It serves companies of all sizes, with national coverage, and currently has 600 employees across all levels of the organization and support areas.

The company faced significant challenges in terms of availability, management, and scalability that affected both its internal operations and customer satisfaction.Downtime negatively impacted their ability to provide quality service, causing inconvenience to their users and hindering the organization's efficiency and profitability.

This situation was crucial for ASERTIS BPS to begin the search for a different and competitive solution, recognizing the need to improve its processes to guarantee an exceptional experience for its customers, a service that would complement strategies for high-quality customer service and relationships.

Why Oracle?

ASERTIS BPS chose Oracle Cloud Infrastructure (OCI) as its technology solution due to its long experience with Oracle in database and middle-tier services. Brand familiarity and the platform's strong reputation were determining factors. The company also highlighted OCI's advanced management and administration capabilities, backed by direct Oracle support. This would ensure continuous model optimization without incurring unexpected costs.
“We chose Oracle for its responsiveness and strong support, a partnership that helps drive our business success.”

Likewise, Oracle's presence, with a local cloud region, was crucial for ASERTIS BPS, as it would ensure rigorous compliance and business continuity requirements.

Overall, the combination of Oracle's reputation, infrastructure, robust support, and advanced capabilities made OCI the ideal choice to address their challenges and work closely with them to overcome them.

The results

With croatia phone number data the implementation of OCI, ASERTIS BPS experienced a significant transformation in the migration of its core systems, including omnichannel information systems and CRM, improving their availability and business scalability. OCI's flexibility allows ASERTIS BPS to respond quickly to changes in demand, facilitating the immediate expansion or contraction of operations.
The company also experienced significant cost savings, nearly 35%, by eliminating the need for third parties and adopting a pay-per-use model. This translated into increased profitability and ROI margin, helping it reinvest in more services without increasing its expenses.

Regarding sales growth, OCI enabled [url=https://dbtodata.com/croatia-number-data/]croatia phone number dat the company to achieve 25% annual growth. The company's ability to quickly adapt to its clients' needs, offering customized and scalable solutions, was key to boosting its results. Furthermore, the availability of a single information repository facilitated data analysis and access to information from anywhere, improving decision-making and operational efficiency.

" Thanks to Oracle Cloud Infrastructure and its ecosystem, we are now more agile when offering our services. This capability allows us to boost our profits by being more efficient."