The big news this year is the participation of several brands that accepted the challenge of Portal da Queixa to be online, on the 23rd, with a view to responding to consumers' queries, complaints and requests for information, within a maximum time of 60 minutes, thus ensuring the necessary proximity so that the consumer can buy with confidence and transparency.
This initiative, conceived by Portal da Queixa , has as its main objective to facilitate contact between brands and consumers, to allow quick access – on a single platform – to the best prices , to promotions from various brands that have joined the website and, also, to enable consumers to be aware of the reputation of brands so that they can make safe and conscious purchases.
More details about the Black Friday 2018 platform
Sónia Lage Lourenço , COO and Co-Founder of Portal da Queixa , explains in detail the main objective of this platform:
“It is traditional that, during Black Friday , consumers look to make the most advantageous purchases, in a completely safe way and, therefore, they need to have confidence in the brands from which they intend to purchase products.
However, the time available for the decision-making process is ecuador telemarketing list usually very short and taken impulsively, which could result in a negative experience if the decision-maker does not receive the necessary support and proximity from the brand.
This was the main reason for complaints on Black Friday 2017 : the difficulty in contacting and receiving support from brands.
In 2018, we want to be on the side of consumers and brands, ensuring more effective communication and thus avoiding unnecessary complaints, offering good faith and trust. This objective will be achieved through our platform at , where we will only provide contact information via a form to the best brands on the market, so that they commit to making contact and responding within 60 minutes of receiving the request, within the opening hours defined by the brand. We believe that this proximity and trust will guarantee the necessary peace of mind for consumers looking for the brands with the best reputation on our aggregator platform for Black Friday 2018 ”, he explains.
