How Long Does It Take to Resolve Issues

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T-Mobile Retail Store Locator:
Call the main customer support to find the nearest T-Mobile store where you can get in-person assistance.

Common Questions Answered About T-Mobile 5G Home Internet Phone Support
What Hours is T-Mobile Customer Support Available?
T-Mobile typically offers customer support 24/7 for phone number database their 5G Home Internet services. However, certain departments such as technical troubleshooting may have slightly limited hours. Calling during daytime business hours often yields faster response times.

What Should I Have Ready When I Call?
To ensure smooth service, have the following on hand:

Your T-Mobile account number or phone number linked to the account

The model and serial number of your 5G gateway device

Details of your issue (e.g., slow speeds, no connection, billing questions)

Your personal identification information for verification

Many common issues are resolved within a single call or online chat session, especially if it’s related to setup or minor troubleshooting. For complex issues, T-Mobile might schedule a technician visit or replace the gateway device.