3.) According to the type of interaction
Posted: Wed Dec 11, 2024 9:57 am
Specific feedback focuses on a specific segment of customers or visitors who interacted with a particular feature or service that you want to get feedback on. This type of feedback seeks to gather customer opinions in order to test and optimize specific aspects of your website.
Indicative
The indicative feedback type assesses goals and KPIs by motivating customers to leave feedback about the overall experience. It helps track performance and identify brand loyalty, overall customer list of paraguay whatsapp phone numbers , and other business goals.
3.) According to the type of interaction
Product Reviews
Product feedback type collects information about product features and issues. It may include questions related to product bugs, feature requests, etc.
Comments on the service
Service feedback is when the customer's opinion is requested after they interact with a service channel such as customer service, technical department, or any other team. The difficulties faced by the customers are described in order to get their queries resolved by the team.
Marketing and research feedback
This type of feedback involves exploring marketing opportunities such as new types of products, promotions, identifying audience segments, etc. It helps you conduct market research and competitive analysis.
As we can see from the table above, different methods provide different types of feedback. In the next section, we will go over some of the valuable techniques for gathering customer information.
Indicative
The indicative feedback type assesses goals and KPIs by motivating customers to leave feedback about the overall experience. It helps track performance and identify brand loyalty, overall customer list of paraguay whatsapp phone numbers , and other business goals.
3.) According to the type of interaction
Product Reviews
Product feedback type collects information about product features and issues. It may include questions related to product bugs, feature requests, etc.
Comments on the service
Service feedback is when the customer's opinion is requested after they interact with a service channel such as customer service, technical department, or any other team. The difficulties faced by the customers are described in order to get their queries resolved by the team.
Marketing and research feedback
This type of feedback involves exploring marketing opportunities such as new types of products, promotions, identifying audience segments, etc. It helps you conduct market research and competitive analysis.
As we can see from the table above, different methods provide different types of feedback. In the next section, we will go over some of the valuable techniques for gathering customer information.