Chatting with a client in messengers and personal messages on social networks: working with objections
Posted: Sun Dec 15, 2024 6:35 am
Working through objections in writing, in the form of short and clear answers to questions and doubts of potential clients, is an important skill that helps to convince the client to make a purchase. In this article, we will look at the main ways to persuade the client to buy, responding to his objections.
Whatever your answer, speed is important.
One of the most important aspects of effective social media asia cell phone number list support chats is the speed of response. Customers expect a quick response, and a long wait can lead to a loss of interest and trust in the company. Therefore, it is important that the support team is prepared to respond promptly to incoming messages. Using autoresponders or bots to pre-filter requests can help reduce wait times and increase the speed of service.
Due to the fast response speed and the pronunciation of each step, the client feels that you are interested and appreciate their request. Set up an automatic greeting, but remember that they are not taken into account by social networks when showing the response time to users. Ideally, you can set up an autoresponder with a delay of 15 minutes and try to respond to the request manually during this time. Then you will close the few requests that you did not have time to answer yourself, but at the same time you will not “spoil” the response time statistics.
Each client is unique to the company, and they also want to feel unique from others, and to make it easier to remove objections in the future, you should emphasize your customer focus at the very beginning of communication. Use the client's name in your address and try to take into account their previous experience with your company. This will help establish a close connection and show that you value each client as an individual. How this is implemented in practice: integrate instant messengers and direct messages from social networks into CRM so that support specialists can see reminders, track the client's status, and view the history of interactions. Some CRM elements are already present in the administration panels of store and company pages on social networks and allow you to track the client's status and progress through the sales funnel.
Whatever your answer, speed is important.
One of the most important aspects of effective social media asia cell phone number list support chats is the speed of response. Customers expect a quick response, and a long wait can lead to a loss of interest and trust in the company. Therefore, it is important that the support team is prepared to respond promptly to incoming messages. Using autoresponders or bots to pre-filter requests can help reduce wait times and increase the speed of service.
Due to the fast response speed and the pronunciation of each step, the client feels that you are interested and appreciate their request. Set up an automatic greeting, but remember that they are not taken into account by social networks when showing the response time to users. Ideally, you can set up an autoresponder with a delay of 15 minutes and try to respond to the request manually during this time. Then you will close the few requests that you did not have time to answer yourself, but at the same time you will not “spoil” the response time statistics.
Each client is unique to the company, and they also want to feel unique from others, and to make it easier to remove objections in the future, you should emphasize your customer focus at the very beginning of communication. Use the client's name in your address and try to take into account their previous experience with your company. This will help establish a close connection and show that you value each client as an individual. How this is implemented in practice: integrate instant messengers and direct messages from social networks into CRM so that support specialists can see reminders, track the client's status, and view the history of interactions. Some CRM elements are already present in the administration panels of store and company pages on social networks and allow you to track the client's status and progress through the sales funnel.