Relevant product or service offers based on preferences or demographic data
Allow customers to ask questions during checkout to reduce cart abandonment.
Update order status without having to enter order details.
3. Multilingual support
Hiring customer service representatives who speak all morocco phone number list languages is not an easy task. Sure, you can hire people who speak the most popular languages in the regions where you operate, but you will probably still not be able to support multiple customers due to the language barrier.
AI chatbots can be multilingual, allowing them to understand and interact with people from different countries. This will help you provide support like never before.
4. Self-service capabilities
Customers want to do simple tasks on their own. Maybe they’re looking for information about a product or submitting a service request. Whatever the task, they don’t want to interact with other people to get it done.
Chatbots can help reduce friction between you and your customers by directing them to the information they need.
5. Proactive notifications and support
Based on user behavior on your site, you may suspect that a customer is experiencing a problem or is considering whether to take a particular action on your site or not. Chatbots can monitor user activity and activate to offer recommendations when they encounter certain behavior.
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