While Zendesk is an undeniably powerful tool, why not keep your options open? Let’s take a look at 15 Zendesk alternatives you might consider switching to.
Zendesk?
Every business has its own requirements, specific use cases, and preferences, so it's only natural that Zendesk's solution isn't the right fit for everyone.
Here are some of the reasons why companies tend to move brazil whatsapp number data away from Zendesk:
Lack of flexibility – Customers may be deterred from using Zendesk due to the lack of flexibility in pricing and subscription downgrades. This can cause considerable problems for smaller businesses who may not have a large enough budget to wait a few weeks or months to downgrade their subscription plan.
Neglecting customer feedback – Zendesk customers who departed report that they were not listened to or understood, regardless of how much they paid. Zendesk’s failure to take user feedback and experience into account is highlighted in multiple reviews on review platforms .
High costs – Zendesk software comes with a high price tag that many smaller teams simply can’t afford.
Zendesk may be a big name, but don't let that stop you from exploring. According to American Express' 2017 research report , 1/3 of consumers could abandon their service after a negative interaction. What's more, the solution you choose can make all the difference. Former SAP chief CX strategist Esteban Kolsky discovered that a staggering 91% of customers can leave without warning. Fortunately, there are numerous flexible alternatives available that allow you to select the best option and improve customer retention.
A comparison chart of the top 5 Zendesk alternatives
Platform Capterra Ranking Integrations Free version Free trial Price range
LiveAgent
LiveAgent offers a fully-featured help desk software that is used across all industries. Despite boasting over 180 features and functionalities, it is still one of the most affordable options out there. With a user-friendly interface and 24/7 customer service, the software is accessible even to less tech-savvy users, while keeping options open for those who are well versed in coding.
Homepage of LiveAgent - live chat software for eCommerce customer service.
LiveAgent Features
Over 175 powerful features contribute to LiveAgent’s customer-centric omnichannel approach. On top of that, you can connect LiveAgent to over 220 third-party apps, including Shopify, Magento, Jira, Slack, Salesforce, and many social media integrations.
Listed below are some of the most important functionalities included in both LiveAgent and Zendesk feature sets.
Ticket management system
Multi-channel support
Live Chat
SLA Management
Automation Features
Customer Portals
Knowledge management
Ticket Routing
Advanced reporting features and analysis
Additionally, here are some features you can find in LiveAgent that are missing in the Zendesk toolset:
Built-in call center
Social media monitoring
Self-service portal
Team collaboration tools
Gamification
What are the main differences between LiveAgent and Zendesk?
Now, let’s talk about some of the key differences between LiveAgent and Zendesk.
Pricing structure : LiveAgent offers a more affordable and flexible pricing structure than Zendesk. With a free-for-all plan and paid plans starting from just $15 per agent per month, LiveAgent is an accessible solution for everyone.
All-in-one solution – LiveAgent is a comprehensive customer service platform that contains a wide range of features and integrations, while Zendesk offers multiple products that you need to purchase separately.
Customer support quality : Zendesk often struggles to keep up with its customers’ queries. On the other hand, LiveAgent continually receives high ratings regarding its customer support.
Integrated Call Center – LiveAgent offers integrated call center functionality, allowing you to manage phone support within the platform. Zendesk offers phone support through its Zendesk Talk product, which requires a separate subscription.
Pros
There is no need to purchase additional products with the all-in-one solution.
Affordable pricing structure with a 30-day free trial period
Multilingual features and language-responsive widgets.
Cons
You cannot log in to two browsers with the same account at the same time
Technical support is available 24/7, but is located in the EU
Best for small and medium-sized businesses
LiveAgent is the best choice for individuals, small and medium-sized businesses. However, LiveAgent’s Enterprise plan also offers advanced features for large businesses. Features like ticketing system, live chat, and knowledge bases are perfect for eCommerce, software and IT development, and legal and financial services. A multi-channel ticket management, self-service options, and a fast live chat widget are also features that make LiveAgent a great choice for healthcare, education, and tourism.
LiveAgent Pricing
In addition to offering a 30-day free trial , LiveAgent software is also available for free with some limitations. However, if you decide to invest in this customer support platform, you can choose from four pricing options:
Small for $15 per agent per month
Medium for $29 per agent per month
Large for $49 per agent per month
Enterprise for $69 per agent per month.
Author's opinion
From a user perspective, LiveAgent leaves little to be desired. It’s a solid, fully-featured solution that works like a dream without breaking your budget. To pinpoint the two most-mentioned differences between LiveAgent and Zendesk, we need to look at the pricing structure and comprehensiveness of each software.
Zendesk’s pricing is often talked about as downright excessive, while LiveAgent is one of the highest-rated affordable help desk solutions on the market. And that brings me to my next point, which is that when you pay for LiveAgent, you get an all-in-one solution. There are no hidden paywalls or obstacles designed to make you spend more, either.
When it comes to Zendesk competitors, LiveAgent is definitely the best choice for those looking for an affordable, robust, and easy-to-use platform.
Customer opinion
Comprehensive ticketing system at a reasonable price (G2)
“Any request we have had during this time, we have always been able to implement it. Whether on our own, with the countless features and possibilities LiveAgent offers, or with their amazing customer support, which is always helpful. We mainly use their automation features, custom filters, tagging, and statistics.”
G2
It just works!
“We’ve been using LiveAgent for over a decade now and have never been tempted to switch to anything else. It just works, and works well, with more than enough to provide excellent support, without burdening users with unnecessary extras. In turn, the quality of LiveAgent support for us is fast, friendly, and efficient. Having used several systems in the past, the cost per seat is quite acceptable, and the ability to support many domains, from the same dashboard, is an agency’s dream.”
G2
Cost effective and easy to use
“Although I have used other customer service software, this was the first time I selected a provider and set up the account and tools myself. I was initially worried that it would be too technical and difficult, but the setup process is simple, well explained, and support is always available.”
Capterra
Try LiveAgent, Zendesk's main competitor, for 30 days free and get familiar with its features.
2. Freshdesk
