If your eCommerce stores ship products, for example, a Chatbot Software will be very useful to schedule periodic notifications of the current status of the shipment to the customer. You can have your store's virtual assistant write to the buyer as soon as their package leaves the warehouse, when they are at the airport, and when they are leaving the distribution center on their way to their home.
A Chatbot Software can be easily integrated into australia telegram data messaging channels such as WhatsApp and Facebook Messenger, making it very easy to create an automated workflow based on the communication method the user prefers. This greatly improves the quality of customer service in eCommerce.
Another interesting use of bots is welcome messages. As we've seen, proactivity is part of what customers expect from an eCommerce store, and virtual assistants can take care of the work. You can also create personalized messages with limited-time discount offers to combat the abandonment rate at the final purchase stage.
Example of a chatbot for customer service in eCommerce
VirtualSpirits ' chatbot welcomes customers and introduces them to the service the company offers.
CHATBOT SOFTWARE →
3. Customer Loyalty Software
Building loyalty is a basic process to ensure the survival of an eCommerce today. In the best case scenario, it will happen naturally if you have done everything above well, but that doesn't mean you shouldn't lift another finger.
A Customer Loyalty Software is a necessary tool because it helps you keep the churn rate low , a fundamental metric in business models based on contracting services. You can achieve this by taking advantage of the functions of a Loyalty Software to design loyalty programs , either by offering:
Redemption codes.
Cards to accumulate points.
Discounts on special dates.
Pretii is a leading loyalty system in Latin America that makes the process of implementing retention strategies in your eCommerce very easy.
